Procedures & Practices

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A word about accessibility

These files are in PDF format unless otherwise noted. If these documents are not accessible to you, alternative formats will be provided upon request within available agency resources. Please contact us at info@clth.ca or call (705) 743-2411 for more information.

Accessibility

• • Accessibility Practice & Procedures, SS4.008 – Community Living Trent Highlands Accessibility Standards
  • Accessibility Customer Service Plan 2022
  • Click here for an accessible version of our Accessibility Customer Service plan 2022 that can be read by our text-to-speech web tool

More on accessibility.

Broader Public Sector Accountability Act

• • BPSAA Compliance Statement
  • Outcomes and Achievements CLTH 2023/24 Fiscal Year
  • FA3.008 Broader Public Sector Documents & Reporting

Complaints

• • SS3.012 Service Complaints Policy
  • Complaint / Concern Form

Procurement & Approval Authority

• • FA3.003 Procurement and Approval Authority Schedule