Please scroll down to the bottom of this page to find our Accessibility Feedback Form, which you can complete and submit via our website.


The customer service standard (Ontario Regulation 429/07, Accessibility Standards for Customer Service) is a mandated under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The standard requires that Community Living Trent Highlands policies, practices and procedures be guided by principles of dignity, independence and equality of opportunity. The training helps improve service delivery to people with disabilities who come from diverse backgrounds.

A disability is considered as “a condition which may restrict a person’s mental, sensory or mobility functions to undertake or perform a task in the same way as a person who does not have a disability. (Including, but not limited to arthritis, asthma, communication disabilities, diabetes, developmental disabilities, hearing loss, heart disease, intellectual disabilities, learning disabilities, low vision, mental health conditions, migraine, multiple sclerosis or being Deaf.”

Click here to access the Community Living Trent Highlands Accessibility Standards (Accessibility Practice & Procedures, SS4.008).


The Community Living Trent Highlands and Job Quest offices will be closed on the following 2018 statutory holidays:

  • New Year’s Day – Monday, January 1st
  • Family Day – Monday, February 19th
  • Good Friday – Friday, March 30th
  • Easter Monday – Monday, April 2nd
  • Victoria Day – Monday, May 21st
  • Canada Day – Monday, July 2nd
  • Civic Holiday – Heritage Day – Monday, August 4th
  • Labour Day – Monday, September 3rd
  • Thanksgiving – Monday, October 8th
  • Christmas Day – Tuesday, December 25th
  • Boxing Day – Wednesday, December 26th